The Show Me Geek website has been created in response to the increasing demand to reduce the total cost of ownership (TCO) of the Information Technology departments. As new technology is introduced to be supported, IT is left with the same resources to complete more work with the same level of customer satisfaction. Often the simple answer is to increase the number of support staff, more people can do more work. This is an inefficient quick solution.

We understand that small changes can have big impact. If one minute can be saved from each call to the helpdesk that is one less minute the next customer has to wait. Many of our services have been designed to save time of the IT staff and increase the customer satisfaction. We create custom tools for your IT staff, software to run on client and helpdesk PCs, internet and intranet websites, training, and consulting.

SOFTWARE

Helpdesk – Our helpdesk tools help save time of the helpdesk agents by automating tasks, group messages, quick links, contact information, tools, and more.

End User – Our enduser tools provide information to the support staff such as computer name, domain name, login name, operating system, IP address, network status, printer information, current running processes, installed software and current version, started services and more.

Enterprise – Our enterprise tools provide computer information such as current hardware and software configuration. This information can be compared against a list or set thresholds and notify the end user to contact the helpdesk or send email alert. Also provide maintenance such as defrag and check disk.

Desktop – Our desktop tools to display registry keys and ability to remove them, check software versions, view event log errors, list services and ability to change status of the service.

CONSULTING

Consulting - We can evaluate your current support department and provide details outlining possible ways to streamline the processes and improve customer satisfaction. Our business analysts can review your metrics for trend analysts.

Training – We can provide training for new employees, refresher for current employees, and cover any new items as they are needed. Our training can courses can be online training, local video, or paper products.

WEB SITE

Intranet Site – We can create your internal website for you company or department for your employees to access on the local network. These intranet sites can provide training, news, HR, forms, evaluations, support knowledgebase and so on.

Internet Site – We can create a custom website including domain name, hosting and email. This site can provide information to your clients or customers.

CUSTOM PROJECTS

Custom Tools – We can create tools based on your current requirements. These tools could help in a pc rollout, check dat version for antivirus, provide information on hardware or software, list latest Microsoft update, monitor processes for software not part of standard build, desktop alerts, keyboard keys, and more.

Custom Scripts – Often companies already have an internal or external website, we can provide custom scripts for many uses including, shopping cart, knowledge base, forms, email, database, calendar, customer surveys, reports, and more.